In this episode staff and patients talk about the importance of family support when dealing with difficult circumstances. Fifty-one-year-old painter and decorator Gary is rushed to St George's after falling ten feet from a ladder. As Dr Rob sends Gary for urgent CT scans, Gary's dad Don talks about Gary's bad luck in love after two engagements were broken off: 'it broke his heart and he's never been with anyone since'. Gary's best friend and colleague John reflects on the importance of their friendship: 'he's a member of the family, he's seen my daughter born... never misses out on anybody's birthday.' But when Gary's scans arrive, Dr Rob becomes increasingly concerned about fractures in his back, pelvis and coccyx.