Julia Somerville, Gloria Hunniford and Angela Rippon meet viewers whose purchases have had an unwelcome sting, including homeowners desperate to know why their homes have flooded. Is it simply bad weather to blame - or could the new developments nearby be a factor too? The team also speak to customers who all say a company that fixes broken phone screens isn't all it's cracked up to be and examine why collecting commemorative coins isn't necessarily the investment you might think.