Documentary series which goes behind the scenes of the five-star Merchant Hotel in the centre of Belfast. In this episode, the concierge is tasked with parking a fleet of luxury cars, the staff take on the difficult task of cleaning Ireland's largest chandelier, and the hotel hosts an afternoon tea topped with a fashion show in aid of a charity.
In this episode, manager Gavin goes in search of Northern Ireland's biggest and best Christmas tree, and Belfast's biggest festive decorating extravaganza takes place behind the five-star facade.