Guest Host Andrew Richards and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed. [00:52] Accessing Programs or All Programs folder on Windows 8.1 [02:08] Closing Modern UI apps, like the Windows Store, in Windows 8.1 Update, in a keyboard/mouse world [03:39] Accessing "This PC" performance differences and using Windows Performance Recorder and Process Monitor (link) to help diagnose it [07:37] Sleep Mode problems after updating a video driver and tips on gathering debug submission information [10:27] Find a Tab/Worksheet in Excel [11:28] Picks of the Week: USB Condom (link) [13:00] Picks of the Week: Surface Pro 3 (link)