The series starts with the hotel in the middle of its busy summer season. In the opening episode, the staff cater for an overseas royal visitor and her entourage, while coping with the challenges of facing directly onto one of the capital's busiest thoroughfares.
London's Mandarin Oriental Hyde Park host a flamboyant wedding ceremony, VIP guests including Morgan Freeman and Quincy Jones check in, and veteran concierge Francois-Xavier is asked to source a watch worth more than a quarter of a million pounds for one wealthy guest.
The hotel throws a party to celebrate the book launch of Mount, the latest novel by Jilly Cooper, but a gatecrasher has to be escorted off the premises. Meanwhile, some of the old fixtures and fittings are sold at auction to help raise money for refurbishing the rooms.
Cameras go behind the scenes at Brown's, London's oldest luxury hotel, during the Christmas season, as staff face the expectations of delivering a luxury festive stay for guests booking rooms that start at £750 a night. The hotel's elite team hosts a vibrant charity Christmas fayre, creates imaginative festive pastries, and concocts a signature holiday cocktail, all aimed at delivering the Christmas feast of a lifetime.
Compilation episode going behind the scenes at London's Mandarin Oriental Hyde Park, located in the heart of Knightsbridge and one of the world's most exclusive hotels. The staff cater for an overseas royal visitor and her entourage, but moving 200 pieces of luggage provides the porters with a challenge. The hotel throws a party to celebrate the book launch of Mount, the latest novel by Jilly Cooper, but a gatecrasher has to be escorted off the premises, while at Dinner by Heston Blumenthal - the two Michelin-starred restaurant in the hotel - executive chef Ashley Palmer-Watts and his team create a new dish and have to wait to hear whether they have retained their prestigious Michelin stars.
