In Leeds, specialist lettings agent Katie Wiggins tries to evict a troublesome pensioner and her boyfriend. But can she find them somewhere else to live?
In the North East, ex-pub landlord Rob tries to track down missing tenants.
Anne-Marie's been evicted after falling into arrears when working on a zero-hours contract.
In Leeds, letting agent Aimee gets a shock when she investigates reports of a bad smell and high volumes of bluebottles coming from one of her properties
In Manchester, young agent Joe is caught between a mum who's struggling to pay her rent and a landlord who's run out of patience. One of Tracy's tenants has filled a bedroom with tropical birds.
As the council housing shortage worsens, Britain's two million private landlords have been buying up houses. Now, more than half of tenants on benefits are renting privately and as austerity cuts and changes to the benefit system bite, lettings agencies specialising in housing benefit are feeling the pressure. In Hull and Grimsby rent collection has become a game of cat and mouse. Letting agents are going to further lengths to track down tenants who have left their landlords out of pocket. In Hull, Jeremy runs Cody's Estates with his wife. They are on the trail of a tenant who has left his flat damaged. There's £1000 worth of damages, and to add insult to injury the landlord's curtains are missing. Meanwhile, in Grimsby, letting agent Harp has his faith restored when one of his tenants cleans up the mess at his property as promised, but will he come good on his rent arrears of over £3000?
The original one-off film about agencies on the front line of the social housing crisis.