Episode 1

Frankie kümmert sich um Mr. Thomas, der täglich seine Insulinspritze benötigt. Als der verwirrte alte Mann Frankie nicht erkennt und sie mit dem Messer bedroht, droht ihm eine Einweisung ins Pflegeheim. Zudem betreut Frankie die hochschwangere Heather, deren Wehen ausgerechnet an Frankies Geburtstag einsetzen. Frankie eilt ins Krankenhaus, um Heather zu unterstützen und verpasst dadurch die große Überraschung die ihr Freund Ian für sie vorbereitet hatte.

As Frankie approaches her 36th birthday, she guesses that as well as the surprise party he always plans, her boyfriend Ian has a bigger surprise in store for her. Frankie enjoys spending time with her entertaining elderly patient Mr Thomas but his daughter Jean is finding it hard to care for both him and her terminally ill husband. Mr Thomas’ condition is far more serious than either of them had imagined though. Frankie also attempts to help a young mum who has an eight-year-old daughter called Ruby and is heavily pregnant. Heather has high blood pressure and is concerned that she’ll go into labour before her husband returns from Afghanistan. As Ian plans his surprise, Frankie decides to stick with Heather, unaware of the impact this decision will have on her life.

פרנקי מוצאת עצמה באמצע מקרה חירום רפואי, והיא מקבלת החלטה שעלולה לעלות לה ביוקר.