Ella must talk inexperienced nurses in a remote rural area through life-saving procedures by phone. She and Caitlin clash with Richard (Jason Donovan) over the ethical issues involved in IVF. At the same time, Richard tries to calm his client Alison who's still angry after the verdict in her civil action against Ella and Tony Layla gets an unsettling e-mail from Vietnam, as Happy tries to secure indemnity cover for important but very experimental medical research. The class action and a flood of new claims puts MDA's future at risk, but new Board Member Vince Phillips is full of ideas.