Initially, Ramsay is put off by the fact that siblings Joe and Terry Quelcutti seem more interested in running the establishment as a bar rather than a restaurant, which has caused chef Terry’s food to be abysmal. However, he identifies a bigger problem: server Joe’s inability to keep cool during service leads him to regularly confront guests he’s meant to be serving. In order to improve the siblings’ abilities in the front and back of house, Ramsay has them work a lunch service at Quique De Costa, a Michelin-starred restaurant in the area. Ramsay relaunches the restaurant as Quelcutti’s Tapas with a menu focused on Spanish tapas and quality wine. During service, Joe’s panicky nature initially causes him to take too many food orders and get short with Ramsay; fortunately, Joe is able to regain his rhythm and the service ends well. Upon revisit, Ramsay returns to find the restaurant is making money and the siblings are finally able to pay themselves a wage.