CEO Nev Wilshire has an unorthodox approach to management - he plans to improve the performance of admin assistant Kayleigh by finding her a new boyfriend. Tea lady Hayley gets an unexpected gift from Nev, but her smile vanishes after the sales manager plays a practical joke on her.
CEO Nev needs to find a sales agent with the perfect voice to represent the call centre in a nationwide competition. Sales agent George gets taken under Nev's wing and given a crash course in how to be a stud, while the girls on the sales floor fight over a gorgeous new 'hot-boy' at the company.
Chickenhead and Griff, a couple of the team’s best sellers, are becoming increasingly difficult to manage. Nev is determined to draw the best out of Chickenhead, and names him as the manager of the call centre football team. Hayley decides to organise a call centre dance competition.
The Call Centre's most lucrative contract is ending - Nev needs to make tough decisions.
Nev hits the road to find a replacement contract for the Call Centre.
The call centre has had an 'Annus Anus' - CEO Nev Wilshire's description of a very bad year - but now they are back hiring new staff. Banned by HR from conducting interviews, Nev flouts the rules by giving new recruit Stuart a grilling, but will the company's 'gingerist policy' count against him? Nev's son, commercial director Phil, has an idea to lift spirits and put him on the map.
Hoping to improve his health and that of his sedentary staff, Nev launches a 'fat club'. Can Nigerian national Jeff from accounts beat Nev in a running race and win the right to remain at the call centre? Struggling sales agent George is an unusually shaped peg in search of a hole, but will Nev's best efforts be enough to save him from the sack?
Call centre rottweiler and Nev's enforcer Thorpey is forced to come out about a secret relationship at work. After getting Nev's season tickets confiscated, sales agent brothers Kieron and Simon choose to take their unorthodox football-themed punishment like men. And after the untimely demise of her pet dog, will 60-year-old trainee sales agent June pass her probation?
Deon, who works in the centre's most unpopular department - Quality and Compliance - manages to land a date with one of the new sales agents. Nev invites his staff to submit ideas to improve the company, but will Hayley's magic hands have a happy ending? Maverick Griff sets his sights on a change of direction in his call centre career.
When Nev encourages his employees to pen a few lines of verse, birthday girl Hayley hopes her tea lady rap will make her the Dylan Thomas of the call centre. Lothario Chickenhead finally settles down. And has call centre veteran Griff made his last call for Nev?
Phil and Twe are left in charge when Nev goes on holiday to Hawaii, and the pair decide to try out a new sales tactic. Elsewhere, Jenny finds it difficult to get back into the swing of things after a break in Bulgaria, and Hayley lands herself in trouble after making a big announcement. Last in the series
At Swansea's third-largest call centre, CEO Nev Wilshere and his staff are in festive mood. Tea-lady Hayley is organising the office Christmas party, Nev is putting together a Christmas choir and, with bills to pay and presents to buy, an old face returns to the centre - but will this Grinch ever learn to love the festive fun?
