Alex Polizzi is called to the Gipsy Hill Hotel in Exeter, where owner Grace has plans to retire and hand the business to her daughter Jackie, who currently manages the hotel. But profits are falling and Grace worries there will be no business to pass down. Alex immediately spots that the hotel is stuck in the past, with its old-fashioned decor. Can she convince the owner to release her grip on the purse strings and allow her daughter to take ownership now?