Alex Polizzi heads to the famous seaside town of Shanklin on the Isle of Wight to visit father and daughter team Philip and Kelly, who run Gracellie Hotel. After years of haphazard management compounded by Covid-19 and then a very personal tragedy for the family, the hotel has fallen into deep decline. To save the hotel, the team at Gracellie need to dig deep and rekindle their passion for the family business.