Documentary revealing the work of the West Midlands Ambulance Service, beginning with a distraught wife being coached over the phone on how to give CPR to her husband who collapsed suddenly at home, as crews race to save him. Elsewhere, controller Glennis has her hands full as she attempts to juggle between helping a crew search for an elderly man who has fallen in an alley way, and a high priority call for a street brawl taking place, with reports of a man being badly beaten with a baseball bat.