Amy, who is less than a year into the job, tries to get help to a patient who has been assaulted by her partner. The woman is unable to tell Amy her proper address, which means the team on the ground have difficulty locating her. A 999 call for a baby having a fit is a priority call, and crewmates Kate and Terry are immediately dispatched. They are 2.5 miles from the Category One emergency, but the traffic jams lead to a fraught journey for the crew. Amy takes a 999 call for a patient threatening to set fire to a building, and trainee call handler Mackenzie, who is on her final shift of training, is put to the test when she takes a call from a woman in late-stage labour with twins. Reports of a 15-year-old boy in school uniform has been stabbed come in to the control room. The news is not good and knowing they can not save him from his fate has a profound effect on the team on shift