With Pet Helpers overflowing with kittens, Caroline's adoption event at a local shopping mall is wildly successful. Suddenly the staff is facing a public relations nightmare as they scramble to meet the demand for more and more kittens. One free-spirited feline goes through some special training with Van, a local expert, to try and make him more adoptable. Also, a sweet pit-bull puppy that was rescued from a drug bust is turned in to Pet Helpers by animal control. Nicole leads the effort to rehabilitate the puppy, but will his past haunt his future?