Documentary looking inside the famous venue, meeting the staff whose job it is to ensure its smooth running. Some high-profile guests check in and while attending to their needs, the staff also need to deal with all manner of potential disasters - from the boiler breaking down to having to turn people away at reception as beds can't be made. The staging of an ambitious doesn't get off to a good start when the bride and groom are over an hour late. On top of this, there are customer complaints about breakfast not being up to scratch, prompting a new manager to be drafted in.