At a California sandwich shop, after an employee gets his order wrong, a customer seems more interested in making a point than getting a replacement; at an airport terminal in Florida, the police are called in to settle a disturbance when a customer can't find her luggage; in a Florida fast-food restaurant, a clash between two customers and an employee turns physical; at a hotel in Thailand, a customer's anger erupts as he believes he was charged twice for his family's rooms.