Esther sets her sights on an unscrupulous company who have been charging through the nose for unnecessary work on rooftop aerials. Esther needs an undercover reporter to film the rogues at work, and daredevil Betty, who took up wing walking at the age of 86, is more than qualified.
Here she reveals how many of these conmen use a list that carries the names, addresses and personal detail of people who may have fallen for a scam or even just answered a cold call. Esther uncovers cases including a company targeting dementia sufferers and a pensioner who was tricked out of thousands by a father-and-son team. She also sets up a housetrap to catch one such scammer red-handed.
Security is a major priority for the elderly, so Esther Rantzen investigates rogue locksmiths. She also goes after a firm that has left a string of unhappy customers who have complained about hidden charges and shoddy workmanship. But will this company try to con a locked-out pensioner? The secret cameras reveal all.
Esther hears from some people who have been conned by salesmen offering pointless roofing products, and she goes after a bodger builder from Essex who has left a string of unhappy customers with leaky roofs.