The Midland faces its busiest week of the year when the hotel deals with two of its biggest annual events – a white-collar boxing event and the Labour Party Conference. The Grand Alexander Suite, usually used to host to award ceremonies and weddings, becomes the venue for two hours of novice boxing, witnessed by nearly 500 enthusiastic fans, friends and family, many of whom will tuck into a three-course meal. The staffʼs responsibilities include ensuring that the rival boxers are not seated next to each other, as well as maximising the alcohol sales. Preparation for the boxing event leaves Conference and Events Operations Manager Liam on tenterhooks as promoter Danny continues to take a last-minute approach to finalising guest numbers and table plans. With over 400 attendees expecting a three-course meal, drinks and entertainment, Dannyʼs haphazard attitude leads to a hectic and anxious run-up to the big event. Ahead of the arrival of the Labour Party, the housekeeping staff have their work cut out turning bedrooms into offices, gathering in special requests and making sure any unwanted items are removed from the rooms. As the enthusiastic guests arrive for the conference so do the equally enthusiastic protestors… Just as things begin to quieten down at the hotel, an electrical problem leads to a complete shut-down and the staff are forced to prepare for a evacuation.