Sally Lindsay and Nigel Havers check into the Langham London in London's West End. This `go-to' hotel for the super-rich offers one of the most expensive suites in Britain - a snip at £24,000 a night. While Nigel lords it up in one of the luxury suites, Sally is put straight to work as a service stylist, welcoming guests and assisting with enquiries. Nigel receives a rude awakening when, after a day of luxury, the tables are turned and he gets a taste of what it takes to serve the whims of the uber-wealthy.