The team hear of the websites promising to help you get a new passport but after taking your money, may have done nothing of the kind; the hotel that wouldn't relax its cancellation rules in even the most tragic circumstances; and, how even in Europe you could find yourself hit with huge bills for medical treatment you'd thought you were getting for free. Plus, the timeshare resale promise that could leave you hundreds of pounds out of pocket, and Simon Calder has advice on visiting one of Europe's best-loved cities.