A time and efficiency expert is called in to streamline the Spatz operation. The obsessive Mr. Pashby's eyes roll out his head when he arrives at a particularly chaotic moment, and his recommendations prove to be horrendously far-reaching – horrendous for the staff, that is. So Vince and Dexter make some small amendments to Pashby's report, which Karen insists are carried out to the letter by TJ – with surreal results. Amidst all this, love flourishes: Freddy and her building-site boyfriend, Dave, cement their relationship